Design Documents / Storyboards

Introduction to Unveiling Implicit Bias Design Doc

Patients' surveys at Mountain Crest Regional Hospital (MCRH) are indicating dissatisfaction in their level of care.  We believe that nurses are treating patients differently, based on how they perceive the patients. The nurses are allowing their implicit biases to affect their behavior at work.  The goal at MCRH is to increase patient satisfaction by 10% within 6 months.  Also, there is an overall goal for continuous improvement. This document laid the groundwork for the module, detailing the overall scope and sequence, as well as any extra deliverables. The full write up for this course can be found on the e-Learning page.

Tools Used:  Google Docs

Additional Deliverables: e-Learning Module, Storyboard, Job Aid

Introduction to Lattes in Paradise Barista Training Design Doc

Customers at Lattes in Paradise are complaining of inconsistencies in espresso drinks between baristas. They need a streamlined training for employees to learn how to make each coffee drink, according to Lattes in Paradise standards.  The goal of this training is that employees will consistently craft and serve high quality espresso beverages, resulting in a 25% increase in customer satisfaction within 3 months.  This document laid the groundwork for the module, detailing the overall scope and sequence, as well as any extra deliverables. The full write up for this course can be found on the e-Learning page.

Tools Used:  Google Docs

Additional Deliverables: e-Learning Module, Job Aid